Shipping policy
SHIPPING POLICY
Last updated: October 2026
ORDER PROCESSING
Once your order is confirmed and payment is received, we prepare and dispatch it within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday start processing on the next business day.
DELIVERY TIMES
After dispatch, orders are usually delivered within 4 to 8 business days, depending on the destination country and city.
These times are estimates, not guaranteed delivery dates. Weather, peak periods (such as Black Friday or Christmas), customs checks or carrier incidents can occasionally cause delays.
SHIPPING COSTS
Free shipping applies wherever it is shown in our store. Any shipping cost that applies to your order is always displayed clearly at checkout before you pay.
ORDER TRACKING
When your order ships, you will receive an email with a tracking number and a link to follow your parcel. If the tracking does not update within 48 hours, please allow a little more time, as carrier systems can take a while to refresh.
CUSTOMS AND IMPORT DUTIES
Depending on your country, your order may be subject to import duties, taxes or customs handling fees charged by your local authorities. Where these apply and have not been collected at checkout, they are the responsibility of the recipient. We are not responsible for delays caused by customs.
DELIVERY ADDRESS
Please make sure your shipping address and phone number are correct and complete. If you spot a mistake, email us as soon as possible. We will do our best to correct it, but we cannot guarantee changes once the order has been handed to the carrier.
UNDELIVERED OR RETURNED PARCELS
If a parcel is returned to us because of an incorrect address, a refused delivery or a failure to collect it, we will contact you to arrange reshipping, which may involve an additional shipping cost, or a refund of the product price.
LOST OR DAMAGED PARCELS
If your parcel arrives visibly damaged, please email us within 48 hours of delivery with photos of the packaging and the item. If a parcel is lost in transit, we will open a claim with the carrier and, once the loss is confirmed, send a replacement or issue a full refund, as you prefer. Your order remains our responsibility until it is delivered to you.
CONTACT
For any question about your delivery, email
SHIPPING POLICY
Last updated: October 2026
ORDER PROCESSING
Once your order is confirmed and payment is received, we prepare and dispatch it within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday start processing on the next business day.
DELIVERY TIMES
After dispatch, orders are usually delivered within 4 to 8 business days, depending on the destination country and city.
These times are estimates, not guaranteed delivery dates. Weather, peak periods (such as Black Friday or Christmas), customs checks or carrier incidents can occasionally cause delays.
SHIPPING COSTS
Free shipping applies wherever it is shown in our store. Any shipping cost that applies to your order is always displayed clearly at checkout before you pay.
ORDER TRACKING
When your order ships, you will receive an email with a tracking number and a link to follow your parcel. If the tracking does not update within 48 hours, please allow a little more time, as carrier systems can take a while to refresh.
CUSTOMS AND IMPORT DUTIES
Depending on your country, your order may be subject to import duties, taxes or customs handling fees charged by your local authorities. Where these apply and have not been collected at checkout, they are the responsibility of the recipient. We are not responsible for delays caused by customs.
DELIVERY ADDRESS
Please make sure your shipping address and phone number are correct and complete. If you spot a mistake, email us as soon as possible. We will do our best to correct it, but we cannot guarantee changes once the order has been handed to the carrier.
UNDELIVERED OR RETURNED PARCELS
If a parcel is returned to us because of an incorrect address, a refused delivery or a failure to collect it, we will contact you to arrange reshipping, which may involve an additional shipping cost, or a refund of the product price.
LOST OR DAMAGED PARCELS
If your parcel arrives visibly damaged, please email us within 48 hours of delivery with photos of the packaging and the item. If a parcel is lost in transit, we will open a claim with the carrier and, once the loss is confirmed, send a replacement or issue a full refund, as you prefer. Your order remains our responsibility until it is delivered to you.
CONTACT
For any question about your delivery, email thedrawpal@gmail.com with your name and order number.
with your name and order number.